ONLINE ORDERS PROCESSING, DELIVERY
Who can buy a medical ultrasound device from this website?
Healthcare private professionals and healthcare institutions (eg. medical facilities) are entitled to purchase online professional ultrasound systems to provide healthcare services to patients. Only authorized persons based in European countries may raise orders via this Mindray online store. Mindray will review all your customer data prior to shipping an ultrasound system and has the right to cancel an order at any time if the above requirements of the buyer are not met.
When may I expect delivery after order placement?
With all the orders we do our best to ensure the quickest delivery possible. Assuming that all items are in stock, delivery should occur within maximum 10 working days after the order is placed.
Can I request delivery to another country?
The ultrasound systems offered on this websiteare only delivered to Customers based in the supported countries. Our products and the associated prices are tailored to the respective country. Currently orders on this website can therefore only be shipped to Netherlands. We will open to other countries soon.
What happens if I need to change the delivery address after ordering?
If you need to change the delivery address, please send us an e-mail to ecommerce@mindray.com. Please include in your e-mail the order number to allow quick and easy identification of your order.
How much are the shipping costs?
The delivery is free of charge within the supported countries.
What should I do if my ultrasound system is delivered but is defective or some parts are missing?
We will replace defective parts or deliver missing items for free. If you have technical problems, please send us an e-mail to ecommerce@mindray.com.
Can I collect the product directly from your office / warehouse?
Unfortunately, this is not possible. All products for orders placed online are shipped directly to your desired location in any of the supported countries. For special delivery requirements for your ultrasound system, please contact our Customer Service Team by e-mail at ecommerce@mindray.com.
Can I change an existing order before shipping?
Yes, this is possible. Please have your order number available and send an e-mail to ecommerce@mindray.com with a request to get support.
Can I return the ultrasound system after delivery?
No, returns are not possible.
Is it possible to add a new product to an order that has already been placed?
The easiest way to add a new/additional product or service package is to simply place an additional order. If you have any questions, please send an e-mail to ecommerce@mindray.com. Delivery is free of charge.
How can I check the status of my order?
To check the status of your online order, please send an e-mail to ecommerce@mindray.com or check in "My Account - Order List".
PAYMENT
What payment methods are available?
All transactions are secure and encrypted. We accept major international credit cards such as Mastercard, Visa, UnionPay, and American Express. Additionally, we offer iDEAL and other local payment methods depending on the country. Please refer to the checkout page for specific options available in your region.
I need help with making a payment on an order –who do I contact?
Please send an e-mail to ecommerce@mindray.com.
Is VAT included in my order?
Please note that the final amount including VAT is shown on the invoice.
Can you offer financing?
No, financing is currently not available. We are working on its implementation and will offer it soon to our customers.
CUSTOMER SERVICE
What happens if I need repair or maintenance after the warranty period has expired?
Please send an e-mail to ecommerce@mindray.com and we can provide solution.
Who handles the shipping costs for products that require warranty service?
Customer covers the shipping costs for sending the item back, while Mindray covers the return shipping expenses.
How long does the warranty service take?
It depends on the product. Usually from 3 to 10 days.
What happens if my product stops working or needs maintenance?
Please call a local Service Center or send an e-mail to ecommerce@mindray.com.