Mindray UK Limited


Address: Mindray House, Kingfisher Way, Hinchingbrooke Business Park, Huntingdon, Cambs, PE29 6FN
Service Hot-line: 0044 (0) 1480 416840
Service Email: UKService@mindray.com

 

Mindray Medical France SARL


Address: 1, allée des cerisiers 94035 Créteil France
Service Hot-line: (+33) 1 45 13 91 45
Service Email: sav@mindray.com

 

Mindray Medical Germany GmbH


Address: Mindray Medical Germany GmbH Goebel­straße 21 64293 Darmstadt
Service Hot-line: (+49) 49 6151 3910-0
Service Email: hilfe@mindray.de

 

Mindray Medical Italy S.R.L.


Address: Via Leonardo Da Vinci, 158 20090 Trezzano Sul Naviglio (MI), 20090, Lombardia, Milano
Service Hot-line: (+39) 02 5737 40 1
Service Email: service.it@mindray.com

 

MINDRAY MEDICAL ESPAÑA S.L.

Address: Edificio Europa III, Calle San Rafael, 1. Portal 4, Planta Baja letra G., Alcobendas, Madrid, 28108
Service Hot-line: 00800 2323 0001
Service Email: service.es@mindray.com

 

Mindray Medical Netherlands B.V.


Address: Drs. W. van Royenstraat 14, 3871 AN Hoevelaken, the Netherlands
Service Hot-line: 0031 (0)33 2544911
Service Email: service.nl@mindray.com

 

Mindray Medical Poland Sp. z o.o.

Address: ul. Cybernetyki 9 02-677 Warszawa
Service Hot-line: +48(22) 463 80 80
Service Email: info-pl@mindray.com

 

MINDRAY MEDICAL ROMANIA S.R.L.

Address: Oras Voluntari, Soseaua Bucuresti-Nord, Nr.10, Global City Business Park, Cladirea 01, Etaj 6, Judet Ilfov, Romania
Service Hot-line: (+40) 755056789
Service Email: service@mindray.com
FAQ Sales FAQs

Installation

1. What if a crash occurs during TE Air App running?

Ensure that the application software is downloaded from the official platform and the equipment used meets lowest configured operating environment of TE Air App. You can check the specific operating environment requirements in the accompanying TE Air Operator's Manual.

2. What if TE Air can’t be activated?

After connecting the transducer for the first time, activate the transducer by using the activation code. Make sure that your device is connected to the wireless or cellular network. In addition, the validity period of the activation code is 24 hours. A new application is required after the timeout. If the problem persists, please contact the local service department.

3. What if the APP cannot be connected to the TE Air ?

Firstly, long press the power key to power on the probe, and check whether the Wi-Fi connection indicator is blinking. Secondly, check whether the hotspot of probe’s Wi-Fi starting with MR can be found from the Wi-Fi list of the device; If no, long press the power key for 6 seconds to force shutdown, then restart the probe and try again. If the problem persists, contact the local service department.

4. What to do if TE Air cannot be powered on?

Please check the status of the Battery status indicator. If the indicator blinks in orange, it indicates that the level of battery is too low. Please connect the power cable or put it into the air capsule for charging for some time before attempting to start the device.

5. how to obtain the product warranty period for TE Air?

The warranty of TE Air starts from the day when it is activated. When activating TE Air for the first time, please fill in the User Information completely so that Mindray can record the information accurately in the system. Please rest assured that all the information will be kept confidential. You can also contact the local service department for the product warranty information.

Use

1. TE Air?How to quickly learn the operation method of TE Air?

We designed a Quick Start Guide in TE Air App. You can learn it by visiting “Help – Quick Start Guide” on App’s menu.

2.How to upgrade new software functions?

You can purchase the optional KEY through the online shopping mall or contact the local service department for consultation.

3.How to obtain technical support?

You can check the phone number and email address of the service department of each country, and contact the local service department by phone or email for support.

4.How to maintain the effective connection between TE Air and the App?

Please make sure that the wifi function of the device is turned on properly and the physical distance between the device and TE Air is within 3 m.

Maintenance

1.What information should be provided when you report a problem?

Detailed information can help us to quickly troubleshooting and solve the problem. Please provide the fault description, picture or video, TE Air’s SN, hospital name, location, contact person, and contact information as much as possible.

2.What do you do if the TE Air cannot be charged and powered on?

Firstly, please check the description of power adapter to confirm whether it could output 5V voltage. Then please check whether the charging interface is in place and whether the pins are dirty. If the problem persists, please contact local service department.